Terms

Registration Fee

You will be asked for a non refundable registration fee of £25.00 when you book your first appointment. The fee can be made using credit cards over the phone, with a cheque payable to Relate Berkshire or you can pay your registration fee on our website using Paypal.

Payments Policy

Counselling fees are £55.00 pre-payable at the time of booking for each appointment. Payments can be made using a credit/debit card, cheque, cash or using the Paypal facility on our website. We recognise that for some clients on low incomes, the payment of £55 may be difficult. Please contact us as we always try to help and you may qualify for one of our bursaries to support your counselling, subject to available funding

Cancellation Policy

Counselling works best for clients when continuity is maintained by agreed regular meetings with your counsellor. Cancellation requires advanced scheduling and preparation and appointments are difficult to reallocate to other clients. Relate Berkshire therefore has a policy to encourage clients to attend appointments or to give as much notice as possible if unable to attend.

Cancellations cannot be accepted without prior agreement of your counsellor or a member of staff. In the event of an appointment being cancelled Relate Berkshire you will be asked to pay for your appointment.

• For cancellations made 6 days or more in advance of the appointment date there is no charge
• For cancellations made between 2 and 6 days in advance of the appointment 50% of the normal fee is charged.
• For cancellations made less than two working days prior to the appointment 100% of the fee is charged.

Cancellation payments will be taken from your prepayment of the cancelled appointment by credit or debit card at the time of notification and you will be asked to prepay for your next appointment when you book your next appointment

Payments Policy

Counselling fees are £55.00 pre-payable at the time of booking for each appointment. Payments can be made using a credit/debit card, cheque, cash or using the Paypal facility on our website. We recognise that for some clients on low incomes, the payment of £55 may be difficult. Please contact us as we always try to help and you may qualify for one of our bursaries to support your counselling, subject to available funding.